Shipping policy
🐾 TAILMATES – Shipping Policy
Effective Date: [Insert Date]
At TAILMATES, we’re committed to getting your pet’s favorite products delivered safely and on time. Here’s everything you need to know about our shipping process:
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🚚 Processing Times
• All orders are processed within 1–3 business days (excluding weekends and public holidays).
• You’ll receive a confirmation email with tracking details once your order has shipped.
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📦 Shipping Options & Delivery Times
• Standard Shipping (Australia-wide): 3–8 business days
• Express Shipping (Australia-wide): 1–3 business days
• International shipping is currently not available (coming soon!).
Delivery times may vary due to courier delays or peak periods.
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💲 Shipping Rates
• Shipping costs are calculated at checkout based on your location and selected shipping method.
• Free standard shipping on all orders over $100 AUD.
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📍 Order Tracking
All orders include tracking. You can track your order via the link provided in your shipping confirmation email.
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❗Address & Delivery Issues
Please ensure your delivery address is correct. TAILMATES is not responsible for lost or delayed packages due to incorrect information. If a package is returned to us, we’ll contact you to arrange redelivery (additional charges may apply).
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📦 Damaged or Lost Items
If your package arrives damaged or does not arrive within the expected timeframe, contact us at [your email address] — we’ll work with you to resolve the issue promptly.
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If you have any questions, feel free to contact us at tailmatesau@outlook.com, We’re here to help!