Refund policy
🐾 TAILMATES Return & Refund Policy
At TAILMATES, we want you and your furry mate to love every product you receive. If you’re not completely satisfied, we’re here to help.
✅ Returns
• You may return most items within 30 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• To initiate a return, contact us at [your email address] with your order number and reason for return.
💰 Refunds
• Once we receive and inspect the returned item, we’ll notify you.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Original shipping costs are non-refundable.
🚫 Non-Returnable Items
• Used or damaged items
• Perishable goods (e.g. treats)
• Custom/personalized products
• Clearance or final sale items
📦 Return Shipping
• Return shipping is the customer’s responsibility unless the item was faulty or incorrect.
Questions? Reach us at tailmatesau@outlook.com. we’re happy to help