Contact information

📬 Contact Us – TAILMATES

We’re here to help! Whether you have questions about your order, need help with a return, or just want to say hi — we’d love to hear from you.

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📧 Email Support

support@tailmates.com.au

tailmatesau@outlook.com

(We aim to respond within 1–2 business days)

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📦 Mailing Address

TAILMATES

27 kitchener parade

Newcastle, NSW, 2300

Australia

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📱 Social Media

DM us anytime on:

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🕐 Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST)

Closed on weekends & public holidays.